1. Goods received for storage
- All inbound stock should be agreed in advance and accompanied by a delivery note showing the merchant, product details and quantities.
- On arrival we record the products and quantities into a fulfilment record assigned to the merchant.
- We may refuse to accept stock that is damaged on arrival, unsafe, prohibited, perishable beyond our handling capability, or outside the scope of the merchant's agreed product range.
2. Merchant responsibilities
- Provide accurate product information, SKUs and packaging requirements.
- Ensure all stock is legal to store, transport and sell in the United Kingdom.
- Keep their account, contact details and dispatch instructions up to date.
- Maintain their own sales records, tax and customs documentation where applicable.
3. Dispatch instructions
Dispatch is triggered by the merchant creating a shipment in the platform, or by an agreed order feed. Shipments are picked, packed and booked onto delivery in line with our standard daily workflow.
4. Stock handling
- Stock is stored in organised UK locations with shelf and storage references recorded against each product line.
- We handle stock with reasonable care but cannot accept liability for natural depreciation, manufacturing defects, or damage caused by inadequate packaging supplied by the merchant.
5. Inventory records
Fulfilment records, dispatch records and shipment history form the operational audit trail for stock held with DOORA Express. Merchants can view their own records through the platform at any time.
6. Shipment processing
Once a shipment is dispatched, a dispatch record is created and the tracking status is updated. Merchants and recipients can follow the shipment through the public tracking page.
7. Storage limitations
- Storage capacity per merchant is agreed in advance. Significant increases require prior agreement.
- Slow-moving or dormant stock may be subject to review and additional storage arrangements.
- Stock that remains unclaimed or unmoved beyond an agreed period may be returned to the merchant or, after reasonable notice, otherwise dealt with in line with our internal procedures.
8. Termination
Either party may end the fulfilment relationship by giving reasonable notice. On termination the merchant is responsible for arranging collection of remaining stock within an agreed window.
This page is maintained by DOORA Express to describe how we operate our UK delivery and fulfilment services. It is provided for information only and is not a legal certification, audit outcome, or accreditation by any third party. Where you need formal advice, please consult a qualified professional.