1. General principles
DOORA Express is intended for legitimate UK business delivery and fulfilment activity carried out by our own businesses and approved merchant partners. Use of the platform for any unlawful, harmful or deceptive purpose is not permitted.
2. Items we do not carry or store
- Illegal goods of any kind under UK law.
- Weapons, ammunition, explosives, fireworks and similar items.
- Live animals.
- Hazardous, flammable, corrosive or toxic materials.
- Cash, bullion, negotiable instruments and similar high-value items.
- Counterfeit goods and items that infringe intellectual property rights.
- Controlled substances, prescription medicines and similar regulated items.
- Perishable goods outside the scope of our normal handling capability.
3. Platform behaviour
- Do not attempt to access another merchant's data or shipments.
- Do not attempt to bypass authentication, role permissions or rate limits.
- Do not upload misleading or fraudulent shipment information.
- Do not use the platform to harass or threaten anyone, including delivery operators and recipients.
4. Consequences of misuse
Where we identify misuse, we may pause shipments, suspend the merchant account, refuse to carry the relevant parcels, and where appropriate report activity to the relevant authorities.
5. Reporting concerns
If you believe the platform is being misused, please contact support@dooraexpress.co.uk.
This page is maintained by DOORA Express to describe how we operate our UK delivery and fulfilment services. It is provided for information only and is not a legal certification, audit outcome, or accreditation by any third party. Where you need formal advice, please consult a qualified professional.