Help centre
Quick answers about UK delivery, tracking, fulfilment and merchant accounts at DOORA Express.
What does DOORA Express fulfilment cover?
Do I have to use your delivery service if I store stock with you?
Can I split storage between DOORA Express and another provider?
Do you support Shopify, Amazon, TikTok Shop and similar channels?
Can international sellers use your fulfilment services?
How are orders sent to you?
Where do I track a shipment?
Why does the public tracking page not show the recipient's name and address?
How often are tracking updates added?
Can I sign up as a merchant?
What can an approved merchant do?
Can merchants see each other's data?
Where is stock stored?
How do I know what stock I have on hand?
Is there a minimum or maximum storage volume?
When are parcels dispatched?
What does the dispatch record show?
Can I edit a shipment after creating it?
How long does UK delivery take?
What happens if a parcel is delayed?
Do you deliver on weekends?
Who can open a seller account?
How does invoicing work?
How do I get in touch about a seller account?